FAQ

The purpose of the light box is to allow you to compare the colors of the goods under the condition of standard light sources. Different light sources have different spectral characteristics such as color temperature and illuminance specified in the standard. Calibration is to use a special instrument to measure the color temperature and illuminance of the light source to let you know whether your orange box still meets international standards as it left the factory.

“Light box repair and maintenance service” is a service provided by our company to help customers solve the error problem of the light box due to damage and long use time, to help you solve some problems caused by the abnormal light box, and to maintain and calibrate the light box. Let your light box return to the standard state, and at the same time, our company will provide a calibration certificate every time you calibrate. According to the actual situation, our company provides the following two different services:

  • General service: Provide repair, maintenance and calibration services from time to time according to the actual requirements of customers;
  • VIP service: regular inspection and maintenance twice a year, including checking whether the light box is operating normally, whether the color temperature and illuminance of the light source meets international standards, etc.; unlimited emergency repair services to restore the normal operation of the light box, if necessary 10% discount for replacement parts.

Perform calibration at least once a year to confirm whether the light source of the light box is normal.

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